Quality Guarantee & Returns for Digital Mockups

All mockups are high‑quality and carefully crafted. Since they are digital downloads, all sales are final and non-refundable. However, if you encounter any issue with your file (e.g. missing layers, corrupt file, or inaccessible download link), we’ll happily help. Please reach out and include any error details.

Refund Policy for Digital Products

As digital files cannot be returned once downloaded, we cannot offer refunds for non-defective mockups. Refunds are issued only if the file is proven defective.

To request assistance:

• Email us at etigmastudio@gmail.com

• Describe your issue clearly

• Attach relevant screenshots or error messages
  
  

File Issues or Access Problems

If you're experiencing any technical problems, like:

• Can't open the PSD

• Missing or corrupted layers

• Broken download link

We’ll replace the file or provide support to fix it just contact us within 30 days of purchase with your order number and details.

Orders & Downloads

• All products are delivered digitally via instant download after purchase.

• No physical items are involved.

• You will receive an email with the download link immediately after purchase.
  
  

Cancellations

Once a mockup is purchased and downloaded, it cannot be canceled or refunded, except in case of technical defects.

If you made a payment error before download contact us promptly and we’ll help if possible.

Accepted Payment Methods

We support:

• Credit & Debit Cards (Visa, MasterCard, JCB, American Express)

• Bank Payments (Mercury, Regions Bank, Chase, Bank of America, Wells Fargo, Capital One, Navy Federal, US Bank, and more)

• Alipay

• Paypal

All transactions are processed securely, and no sensitive financial data is stored by Etigma.

International Use

Our mockups are digital, so no customs duties or shipping fees apply. You receive the files instantly after purchase regardless of your location.